Terms & Conditions

PRODUCTS, SERVICES & PAYMENT:

All products and services are payable in accordance with the pricing listed on this website and is subject to change at anytime without notice.

My Fire Safety Inspector reserves the right to take a deposit from the client to secure the booking.

Where the client refuses to make payment for products and services rendered whether onsite or via invoice (by the applicable due date), My Fire Safety Inspector reserves the right to charge interest at the Commonwealth Bank's credit card cash advance rate and charge a late fee of $5.00 each day the payment is overdue.

All non-payments will be referred to our debt collection agency. 

CANCELLATIONS:

If a cancellation notice is provided more than 1 hour in advance of the booking time, the booking may be cancelled without any further charge.
If a cancellation notice is provided within 1 hour of the booking time, a cancellation fee equal to the service fee booked may apply.

RESCHEDULING:

Rescheduling is subject to availability.

NO SHOW / NO ACCESS:

At any time during the booked service, the owner /tenant or an authorised representative (must be 18+) is not available at the property and/or no access is provided to the property, My Fire Safety Inspector will have the right to terminate the service and a fee equal to the applicable service fee may apply.

LIABILITIES & DAMAGES:

My Fire Safety Inspector is not liable for any damages nor required to conduct any additional work to rectify any cavities, markings, holes, remove existing redundant base plates/fixtures, other damages, etc from where an existing smoke alarm was located in a non-compliant location and subsequently needed to be removed, with a new smoke alarm installed in a different location to meet compliance.

If an inspector and/or contractor of My Fire Safety Inspector has caused any liable damage, please submit your claim to email@myfsi.com.au including photopgraphs, video footage, and any other information to assist with the issue.

WARRANTIES:

My Fire Safety Inspector will work with the client and the manufacturer/s in relation to any product warranty claims.

The client must be able to produce all required documentation, photographs and information to My Fire Safety Inspector in order for the warranty claim to be assessed.

A third party authorised service agent may be used to manage any outstanding warranty claims.

All warranty claims must be first assessed and approved before an inspector and/or contractor is able to attend the property to repair or replace the faulty product.

Any negligent/malicious damage will not be covered under warranty.

OCCUPATIONAL SAFETY:

The owner/tenant and/or authorised representatives must ensure the area is safe from any hazards (eg. dogs, exposed electrical wiring, sharp objects, slipper floors, etc). If the inspector is injured due to a hazard whilst performing the service, the owner/tenant and/or authorised representatives will be liable for all compensation in relation to the incident.

PHOTOS & RECORDS:

Our inspectors/contractors may be required to take reasonable and sufficient records and photographs of the inspection. This information is kept confidential in reference to the Privacy Act 1988, notwithstanding the right to provide this information to authorised parties such as Local Council, State Government, Courts, etc.

PRIVACY:

Under the Privacy Act 1988, My Fire Safety Inspector may perform the following:

We may collect personal information about you in connection with our services.

We collect the information for the purpose of providing you with a property inspection and certification service.

The information we collect may be disclosed to third parties including but not limited to Subcontractors, State Government, Local Councils, and repairers.

By providing the information requested in the booking form, or any similar document produced by us, you or an agent working for you, you agree to us collecting, using and disclosing your personal information as outlined in this collection statement.

If you do not provide all or part of the information requested, we may be unable to process your request or provide other required services.

You have the right to request access to, and correct, any personal information that we hold about you, subject to the provisions of the Privacy Act 1988.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de‐identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 5 years.

You may unsubscribe from our mailing/marketing lists at any time; all you need to do is let us know.

To assist us in maintaining correct records, we ask you to inform us of any changes in your personal information provided, as they occur.

If you provide us with personal information about other individuals, you must ensure that those persons have been made aware of the above matters.